Specifications
Setting up an Exchange Server
26-34 AltiContact Manager Administration Manual
Notes
• Email client confirmed to work on the AltiContact Manager system is
Outlook 2000 (using Corporate or Workgroup mode). Note that this
is the client installed on AltiWare host. The client running on the end
user computer is irrelevant.
• Prevent attempts by the Exchange Administrator to use the existing
service account for the AltiGen Exchange Integration Service. Using
the AltiGen service account will provide you an audit trail that is
invaluable while troubleshooting.
• Depending on the number of voice mails you have on the AltiGen
server, the initial mailbox synchronization may take a long time.
For example, if you have 10GB voice mails on the AltiGen server and
are enabling Exchange Integration for all the mailboxes, it may take up
to 24 hours to initialize the Exchange Integration service.
On the other hand, if you have less than 100MB of voice mails on the
AltiGen server, the initialization will take less than 5 minutes.
• When checking the profiles using the mail icon in the control panel of
AltiContact Manager, you should see one account for each mailbox.
You will see these profiles only if you are logged on as the AltiGen
service account (e.g. AltiGen_telesystem).
To troubleshoot or double-check the server configuration:
• Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft
Internet Services Manager
WWW (Running) settings, the Home
directory is set to c:\altiserv\webmgmnt (where c:\ is the local drive on
which AltiWare is installed). In the Properties for this directory, the
access privileges allow Read and Execute.
• Internet Services Manager (IIS) 4.0 and higher: In Internet
Services Manager
Default Web SitePropertiesWeb Site tab,
the IP Address is set to the address of the AltiWare server.
Under the PropertiesHome Directory tab, the following configu-
ration is established:
— The Local Path shows c:\altiserv\webmgmt (where c:\ is the local
drive where AltiWare is installed). On this local path, Read and
Directory Browsing Allowed (Windows 2000) are both selected.
—In the Application Settings group: