Specifications

ACM Redundancy
AltiContact Manager Administration Manual 23-9
23. AltiWare
Redundancy
— Third-party CT applications
— Third-party IP phones
— Call Router
—CRM
— AltiReach
— SuperQ Manager
—TAPI
— AltiWeb
• VoIP hop on or hop off fails when secondary system is in control.
• AltiView/AltiAgent/AltiSupervisor/AltiConsole client will not switch
automatically when secondary system is in control.
• DINA Manager is not supported when secondary system is in control.
• When an IP phone logs into a workgroup for the first time, if the
system switches to a secondary system, the IP phone must log back
into the workgroup.
• The IP phone will have a new login time every time the system
switches over.
• If changing board configuration on the primary server, you must break
redundancy and make the same changes in the secondary system to
match the primary server, then enable redundancy on the secondary
system again.
• When rebooting a secondary system while it’s in control, the
secondary system needs 5 minutes to be in control.
• If an IP Phone that is registered on the Primary server goes to basic
mode and while the Phone is in basic mode the backup server takes
control, the phone that was in basic mode will not be able to register
until the Primary server takes control again.
• Two network cards are not supported.
System Switchover Call Notification to Extension/Group/
Outside Number
When a system switches over through the Redundancy feature or when the
data probe is down, the system can be configured to make calls to pre-
configured extensions, groups, or outside numbers.