Specifications

Maintenance
23-8 AltiContact Manager Administration Manual
Redundancy Administration
In the Redundancy dialog box, click the Status button to view the
Redundancy Administration window.
Figure 5. Redundancy Administration
The Redundancy Administration window displays the Current Status
of redundancy, including the Active System, Last Switch Over time, and
Last Switch Over Reason. Information for the Primary System and
Secondary System is also displayed. Use the Manual Switch Over button
to switch over the active system to its redundant system.
External Logger Service
An external logger service MUST be used for both the primary and
secondary systems. The internal logger service is still available for local
server only.
Limitations
The following limitations apply when the backup system is in control:
• Alti-MSCRM will not work when the primary system goes down.
• The following applications and tools are not supported by the
secondary server after it takes control: