Specifications

Installation
23-2 AltiContact Manager Administration Manual
Important Notes
• Forwarding voice mail to another mailbox will not work with
redundant systems.
• Gatekeeper is not supported on IP phones.
Installation
Important: It is recommended that the installation of the redundancy
feature be performed after business hours. Also, after
redundancy installation and setup, it is important to test the
redundancy feature using the Manual Switchover feature (refer
to “Manual Switch Over” on page 23-7) to make sure the
primary and backup systems are working properly.
Initial Device Setup
1. Prepare two computers and synchronize their time.
2. Plug in the system key to the primary system before the software
installation. A system key on the secondary system is not necessary.
3. At the Primary system, install AltiContact Manager 5.0A software and
boards. The redundancy feature is disabled by default.
4. Register the Redundacy License through ACM Admin on the primary
system.
5. At the Secondary system, install AltiContact Manager 5.0A software
and boards. The boards type and physical ID should mirror the boards
installed on the primary system.
6. Set up the Dataprobe K-AB system. Make sure the IP address of the
primary, secondary and K-AB system are static.
7. Connect a T1/PRI trunk of the primary system to A bridge of K-AB
K16-2RJ8 card.
8. Connect T1/PRI trunk of the secondary system to B bridge of K-AB
K16-2RJ8 card.
9. Connect an analog trunk of the primary system to A bridge of K-AB
K16-T50-L-R card.
10. Connect an analog trunk of the secondary system to B bridge of K-AB
K16-T50-L-R card