Specifications

System Requirements
17-2 AltiContact Manager Administration Manual
IP Connections and Voice Quality
Voice quality can degrade when multiple IP connections use DSL; the
exact numbers will depend on your bandwidth and the number of IP
connections active at one time. If you encounter this problem, you may
need to reduce the number of IP extensions.
System Requirements
Server
• AltiContact Manager 4.6 or higher
• Triton VoIP board(s)—one VoIP port per simultaneous IP extension
user is required.
• High-speed WAN connectivity to support remote users (minimum
64kbps per remote user)
• Static IP address assigned to each extension configured for an IP
connection (recommended, but not required)
Client
• An AltiGen-certified IP phone device (see “Clients” on page 17-3 for
details)
• High-speed data connection to the AltiContact Manager system
(minimum 64kbps)
Configuration
You must configure AltiContact Manager and, in some cases, your client
hardware or software for using IP extensions.
ACM Admin
1. Ensure that the VoIP settings are configured properly and work.
For details on configuring the Triton VoIP board and the IP trunks,
refer to “Configuring the Triton VoIP Board” on page 6-7 and “Setting
General Trunk Attributes” on page 7-3.
2. Ensure that you can make calls over IP by creating an entry (at least an
entry with the IP address of the system) in the IP dialing table and then