Specifications

Queue Management
16-38 AltiContact Manager Administration Manual
Application Extension Queue Control
Figure 18. Application Extension Queue Control of Queue Management,
Workgroup Configuration
When Application Extension is selected in the Queue Control field (and
an Application Extension is already configured), use the drop-down list to
select the desired Application Extension. For more information, refer to
“Application Extension Configuration” on page 21-1.
Operation Notes
• Conference calling may not work properly when an internal call is
made to workgroup that has Ring All Available Members setting. If
the internal extension is connected to an agent of this workgroup and
then initiates a conference call to another agent in this workgroup, the
first agent does not connect to the conference call.
• The system does not follow Busy Call Handling for a workgroup if no
IP trunks are available for IP extension agent. Instead, the system will
send the call to the workgroup’s voice mail.