Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 16-35
16. Workgroup
Configuration
Menu Selection
The Menu Selection tab allows for configuration of a voice menu selection
that can be made available to callers in queue. When a workgroup queue is
controlled by the Advanced Queue Management Application, calls in
queue will hear a menu prompt. The menu will allow callers to take certain
actions based on digit input, and callers can also hear one or more phrases
associated with the actions.
Note: When the workgroup queue is controlled by the AQM application,
the system’s original queue configuration is disabled.
Figure 16. Menu Selection tab of Advanced Queue Management, Workgroup
Configuration
To set up the Menu Selection:
1. In the Digits field, select 0 - 9, # or *.
2. For the highlighted digit, select a Prompt from the phrase list and click
Add. You can add one or more prompts, then use the Up or Down
buttons to determine the order in which the prompts are played.
3. Use the drop-down list to select one of the following actions:
• Transfer to Extension/Other Group
• Transfer to IVR
• Transfer to Operator
• Transfer to Outside Number