Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 16-23
16. Workgroup
Configuration
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example,
extension 100 forwards to extension 101, 101 forwards to 102, 102
forwards to 103, and etc. through extension 120. A call to extension 100
will be forwarded to 101, which will forward to 102, which will forward to
103, and etc. until the call has been forwarded 10 times. At this point, the
call will not be forwarded again; if the last extension in the forwarding
chain does not answer, the call is sent to extension 100’s voice mail.
If there is a loop condition in the forwarding chain (for example, 100
forwards to 101, 101 to 102, and 102 back to 100), the call is sent to the first
destination’s voice mail.
To enable call forwarding, select the Enable Forward to check box, then,
using the drop-down list, indicate the forwarding destination. You can use
Apply to to act on multiple workgroups, with the restrictions discussed in
the previous section. The forwarding options are as follows:
•To Voice Mail
•To IVR—select the IVR number to use in the drop-down list under the
option. IVR settings are established in IVR Configuration on the
CallCenter Management menu.
• To an Extension—select an extension from the drop-down list.
•To a Group—select a workgroup from the drop-down list.
•To the Operator
• To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction tab, as discussed in
“Setting Other Call Restrictions” on page 14-30. Also, see “Outcall to
Cellular or PCS Phone Numbers” on page 16-20.
If you choose Outside Number, select a trunk or route access code to
use in the small drop-down list on the left, and type in the full prefix
and phone number.
• To an App Ext—when used in conjunction with a third party
notification application, this feature enables an extension to connect to
an application that can receive the notification event; use the drop-
down list to choose the log-on extension to which the third party
application is connected. Contact your local AltiGen dealer for more
information on using this feature.
To Line Park—if configured, select a Line Park group (configured