Specifications

Setting Business Hours
16-12 AltiContact Manager Administration Manual
After Hours/Non-
Workday Scheduling
For each day of the week, select a Forward To
option for call handling after hours or for non-
workdays:
• To Voice Mail
• To IVR—select the IVR number to use in the
drop-down list under the option. IVR settings
are established in IVR Configuration on the
CallCenter Management menu.
• To an Extension—select an extension from the
drop-down list.
• To a Group—select a group from the drop-
down list.
• To the Operator
• To an Outside Number—if you choose
Outside Number, select a trunk or route access
code to use in the small drop-down list on the
left, and type in the full prefix and phone
number.
• To an App Ext—when used in conjunction with
a third party notification application, the App
Ext feature enables an extension to connect to
an application that can receive the notification
event; use the drop-down list to choose the log
on extension to which the third party application
is connected. Contact your local AltiGen dealer
for more information on using this feature.
Logout All Agents At For each day of the week, select and enable up to
three time periods for the system to automatically log
out agents.
Parameter Description