Specifications

Workgroup Configuration
AltiContact Manager Administration Manual 16-11
16. Workgroup
Configuration
Setting Business Hours
The Business Hours settings define how after hours calls are handled for
workgroups. An administrator can assign a Business Hour profile to a
group, and also configure after hours handling for each day of the week.
To work with workgroup hour settings, select the workgroup number you
want to work with from the list on the Workgroup Configuration General
tab, then click the Business Hours tab.
Figure 6. Business Hours tab, Workgroup Configuration
Set the business schedule parameters as follows:
Parameter Description
Business Hour Use the drop-down list to select a Business Hour
profile to apply to the workgroup (selection based on
settings configured in the Business Hours tab —
“Setting Business Hours” on page 5-10).