Specifications

16-6 AltiContact Manager Administration Manual
• Disable—no call recording.
• Auto record to central location—records all calls, which are saved to
a centralized location (defined in Recording Configuration on the
CallCenter Management menu - see page 13-1); this option requires
a Recording Seat license to be available.
• Record on demand to central location—records calls on demand,
which are saved to a centralized location (defined in Recording
Configuration on the CallCenter Management menu - see page 13-
1); this option requires a Recording Seat license to be available.
• Record on demand to extension VM—records calls on demand,
which are saved to the extension agent’s voicemail box.
Note: When retrieving voice mail as an email, if the voice mail file
has a recorded file attached, the recorded file is not forwarded
in the email.
• Insert Recording Tone—plays a recording beep to alert the parties
that the conversation is being recorded.
• Auto Record—if a Voice Recording License is enabled, this feature
allows an administrator to record incoming workgroup calls at a
specified interval, for every 10 calls. Personal incoming calls are not
recorded.
Notes:
— The recording session starts when the call enters the connected state
and ends when hang up or flash is pressed, or when the call is
transferred.
— The recording setting at Extension Configuration applies only to
personal calls. The recording setting at Workgroup
Configuration applies only to workgroup calls. To allow an agent
to record all calls (personal and workgroup), both recording
settings must be enabled.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.