Specifications

16-2 AltiContact Manager Administration Manual
After you have created a workgroup, the second step is to use the Group
Member tab to assign agents to the workgroup(s).
Figure 1. General tab, Workgroup Configuration
Creating a Workgroup
1. To add a new workgroup, click the Add button on the General tab. The
Add New Group dialog box opens.
2. Type in a workgroup number in the Input Number field and click
OK.