Specifications

Extension Configuration
AltiContact Manager Administration Manual 14-19
14. Extension
Configuration
Logging Outbound Workgroup Calls
In the Extension view, you can assign an agent to an outgoing workgroup,
which is useful for call detail reporting and workgroup statistics. All calls
made by the agent while logged into the workgroup will be tracked as calls
from the workgroup. The agent’s outgoing workgroup can be assigned to
any workgroup of which he is a member.
To set an agent’s outgoing workgroup:
In the Log Outbound Call to Workgroup field, use the drop-down list to
choose a workgroup from among the workgroups the agent belongs to. If
the “Allow agent to change” checkbox is selected, the agent can change the
outgoing workgroup from the phone set or from AltiAgent.
When a user is first assigned to a workgroup, it is set as their default
outgoing workgroup and remains so no matter how many workgroups the
user is subsequently assigned to. If an agent is unassigned from their
outgoing workgroup, the outgoing workgroup is automatically set to N/A.
Setting up Station Speed Dialing
For each extension, you can set up to 20 station speed dial numbers. The
numbers available are from 00–19, used following the extension speed dial
access code, #77.
To work with Speed Dialing settings, select the extension number you want
to work with from the Agent/Supervisor/Extension list, then click the
Speed Dialing tab.
Note: Names assigned to station speed dial entries (configured in
Extension Configuration) are now stored in the local server instead
of the client’s machine. When upgrading to 5.0A from 4.6, speed
dial names configured for 4.6 clients (AltiServ/AltiView/
AltiAgent users) are not carried over after the upgrade.