Specifications

Extension Configuration
AltiContact Manager Administration Manual 14-7
14. Extension
Configuration
• Enable Intercom—select this box to enable the intercom call feature
for this extension. Pressing #93 allows the user to make an intercom
call to another intercom-enabled extension.
Note: Intercom is only available for extensions on Triton Analog
Extension Boards and AltiGen IP Phone Extensions. The
option is grayed out for extensions on Quantum boards.
• Agent Check Box - allows the extension to be added as a member of
one or multiple huntgroups or workgroups. “(Agent)” will be
displayed in the extension’s Type field, next to the extension type.
Note: For an extension being added to one or more workgroups, an Agent
License is required per extension.
Forced Account Code
These settings determine how callers use any account codes you have
established when making outgoing trunk calls. For information on creating
account/code associations, see “Creating Account Codes” on page 5-18.
• Enable Forced Account Code—selected, forces the user to enter an
account code.
• Override Allowed—selected, prompts the user to enter an account
code, or the user can press # to bypass the account code.
• Account Code Validation—selected, forces the user to enter a valid
account code.
• For Long Distance Call Only—selected, the system will require an
account code for long distance calls and international calls, but not
local calls.
Personal Call Recording Options
The system administrator can specify the following personal call recording
options for an agent extension:
• Disable—no call recording.
WARNING!
Listening in to or recording a conversation without the consent of one or
both parties may be a violation of local, state and federal privacy laws. It
is the responsibility of the users of this feature to assure they are in
compliance with all applicable laws.