Specifications

AltiContact Manager Administration Manual 13-1

13. Call Recording

Configuration

HAPTER

Call Recording Configuration

AltiContact Manager provides a system-wide, voice call recording feature.

Note: Call recording options for specific extensions/workgroups can be

set up on the General tab of Extension Configuration and

Workgroup Configuration, respectively.

To configure system-wide voice recording, select CallCenter

Management... and then Call Recording.

Figure 1. Recording Configuration window, CallCenter Management

To enable the recording option:

1. Check the Enable Centralized Recording check box.

2. Set the destination folder and path for saving the call recording in the

Destination field. The recording is saved in 64k PCM format only.

IMPORTANT NOTE FOR WINDOWS 2003 SERVER USERS

USING A REMOTE SHARED DIRECTORY! Refer to the steps