Specifications

Agent Logout Reason Codes
12-6 AltiContact Manager Administration Manual
• Call Priority—when enabled, allows you to assign a call priority from
1 - 9 that will be associated with the DNIS entry. The highest priority
is 1, the lowest priority is 9. Incoming calls will retain this priority.
Agent Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify
why they are signing off from the workgroup, and the manager can view
that information. If logout reasons are required, the system requests a
reason at logout from the phone set and from the Agent application.
The Logout Reason tab allows you to enable or disable the required entry
of a logout reason, and it provides for defining up to 20 reason codes. A
logout history can be tracked and stored for future analysis.
To access the Logout Reason window, select CallCenter Configuration...
on the System Management menu, then click the Agent Logout Reason
tab.
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Figure 3. Agent Logout Reason tab, CallCenter Configuration
To require logoff reasons, check the Logout reason code required check
box. If you don’t want to require reason codes, deselect the check box.