Specifications

IVR Configuration
AltiContact Manager Administration Manual 11-9
11. IVR
Configuration
• Max. Length—the maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout—the length of time the system
will wait between collecting of digits before timing out.
• Inter-Digit Timeout after Max Length—the length of time the
system will wait after the maximum length of digits is collected.
• Web Call Response Timeout—the length of time the system will
wait for digits after responding to a web-based call before timeout.
2. Click the expanded & - menu item in the item tree and treat it as a
normal item—that is, give it a name, a prompt, a push URL if
appropriate, and an action to take.
3. If the Collect Digits action fails (due to time out or not enough digits
are collected), you can set the IVR to take a failover routing, or back
up action. Use the dropdown list (If failed, go to menu item:) to select
a menu path that will serve as the failover action.
Making IVR Assignments
Once the IVRs are set up, you can use them in various in-call routing
situations—trunk configuration, answering for extensions or groups, and
so forth.
For example, for trunk /IVR assignments, see “Incoming Call Routing” on
page 7-28. For extension or group assignments, see “Setting Answering
Options” on page 14-30.
Phrase Management
You might want to record unique phrases to customize an IVR or a group.
When the system is configured to answer incoming calls by the IVR, callers
hear a customized greeting. For example:
“Thank you for calling ABC Company.
Enter the extension number of the person you wish to speak with.
Press 1 for sales,
Press 2 for technical support,
Press 3 for accounts payable,
Press 0 to reach the operator,
To repeat this menu, press star (*).”
An example of a group greeting phrase:
“Please hold; someone will be with you shortly.”