Specifications

Voice Mail Configuration
AltiContact Manager Administration Manual 8-3
8. Voice Mail
Configuration
Setting Message Management Options
Set message confirmation and warning parameters:
Setting Message Recording Options
Set message recording parameters:
Parameter Description
Confirm Message
Deletion
If checked, the system plays a voice message
instructing the user to confirm request for deletion by
pressing the # key. This prevents users from
accidentally deleting messages with a single key
entry.
Warn Expiration of
Saved Messages
If checked, the system warns the user that saved
messages will be deleted due to their retention time
expiring. The message is given the day before the
messages are automatically deleted, and the user then
has the option to either keep or delete the message.
By default, this feature is enabled.
Note: If this feature is disabled, saved messages are
deleted automatically without warning when
they expire.
Parameter Description
Minimum Recording
Length
Sets the minimum length in seconds for any
recording (i.e., incoming voice mail message,
personal greeting, system prompts). This can be from
1–5 seconds, or 0, which means no minimum.
All recordings that are shorter than the designated
Minimum Recording length are deleted. This feature
is recommended when users receive many empty
voice mail messages on a regular basis and would
like them automatically deleted.
Pause Detect Length Selected, this feature causes the deletion of pauses in
messages. The default pause detect length is 500 ms.
The pause detect can be disabled by deselecting the
check box, or the length can be set to a value between
200–2000 ms (.2–2 seconds).