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Trunk Configuration
AltiContact Manager Administration Manual 7-3
7. Trunk
Configuration
Selecting Trunks to Set Attributes
The title bar of the Trunk Configuration window displays the card and the
channel of the selected trunk.
The list on the left shows all the configured trunks. The location format is
the same as in the Trunk View window, that is, slot:channel—for example,
channel 15 on the board in slot 1 is location 01:15.
When you select a trunk in this list, the options and parameters for the trunk
appear in the settings in the right of the window.
Configuring One or Multiple Trunks
To customize trunk characteristics, you work on one trunk at a time. To
apply the same configuration to multiple trunks, use the Apply To…
button. This pops up a list of all trunks, with all of the trunks selected by
default. Deselect the trunks you don’t want to apply changes to, then click
OK. (Note that you cannot use the mouse to drag over and select multiple
items; you must use the Shift and Ctrl keys.) This applies changes to
multiple trunks for only the attribute or option that you changed.
Setting General Trunk Attributes
Select the channel to view its current attributes, as discussed in the previous
section. You can then set or change the following attributes. If an option is
grayed out, it is not available for that type of trunk:
• Access Code - Access code to the selected trunk. If you need to use
access codes other than 9, you must first set this up on the Number
Plan tab of System Configuration (“Setting a System Number Plan”
on page 5-4). This option is not available for a DID trunk.
Note: It is recommended that you set this value to “None” for trunks
on 30-port VoIP boards. This will prevent users from directly
accessing the 30-port boards—which use the G.711 codec
only—for calls to AltiContact Manager servers or other IP
gateways that may require the G.723 codec. If you still want
users to have access to this trunk for outgoing calls, you can set
it up through Outcall Routing (see Chapter 10, Out Call
Routing Configuration).