Specifications

Configuring the Triton VoIP Board
6-8 AltiContact Manager Administration Manual
Voice over IP
VoIP for AltiContact Manager runs on an H.323 protocol that allows voice
calls to be made through an IP network. It includes an integrated VoIP
gateway to convert voice calls into IP packets and transmit them through
the IP network. It also has the capability of networking multiple
AltiContact Managers into a virtual PBX network. This enables calls to be
made through the IP network, which allows for significant savings in toll
charges.
Triton VoIP Board
AltiContact Manager VoIP uses DSP engines residing on the Triton VoIP
board to perform the voice coding/decoding functions needed for H.323
devices.
The Triton VoIP board can be configured as a 12-port G.711/G.723.1/
G.729AB or 30-port G.711 board.
Important: Triton 30-port VoIP boards are recommended for use with
local IP extensions only or for tie-trunk configurations to other
30-port VoIP boards. Additionally, to prevent users from
directly accessing the 30-port boards—which use the G.711
codec only—for calls to AltiWare servers or other IP gateways
that may require the G.723 codec, it is recommended that the
trunk access code is set to “None” for trunks on 30-port IP
boards. (See “Setting General Trunk Attributes” on page 7-3
for more detail on setting access codes.) If you still want users
to have access to this trunk for outgoing calls, you can set it up
through Outcall Routing (see Chapter 10, Out Call Routing
Configuration).
Features
The following features are automatically enabled during AltiContact
Manager installation.
PCI Plug and Play
Triton VoIP boards fit into standard PCI slots. Once installed, it is
recognized by AltiContact Manager and appears on the Boards window of
ACM Administrator.