Specifications

System Configuration
AltiContact Manager Administration Manual 5-27
5. System
Configuration
3. Select the Quantum, Triton Analog Station, or IP board number to
which the audio equipment is attached.
Playing Music from a File for Music On Hold
The system can be set up to play music on hold from a custom file (and
replaces the system’s default music on hold file). This file is located at
\altiserv\phrases\Music\MusicOnWaiting.
Notes:
• An IP Board is required
• There can only be ONE system default Music On Waiting file, which
must be in 32K AltiGen ADPCM or PCM format.
• The default music on hold file can be replaced with AltiGen’s ADPCM
or PCM format. To convert a .wav file to AltiGen ADPCM format, run
wav2alti.exe (available at AltiGen’s web site). To convert a .wav file
to AltiGen ADPCM format, run AltiPCM.exe (available at AltiGen’s
web site). Once the .wav file is converted, rename the file to
“MusicOnWaiting” and replace the default music file with this one.
To play music from a file:
1. Make sure an IP board is installed in the system.
2. On the Audio Peripheral tab, uncheck the Enable Callers on Hold
or in Queue to Listen to Music or Recorded Announcement check
box.
3. Replace the MusicOnWaiting file located at
c:\altiserv\Phrases\Music with the desired file.
4. On the Audio Peripheral tab, check the Enable Callers on Hold or
In Queue to Listen to Music or Recorded Announcement check
box and use the drop-down list to select the IP board.