Specifications

System Configuration
AltiContact Manager Administration Manual 5-13
5. System
Configuration
To add a Holiday profile, click the Add button to open the Add Holiday
Profile dialog box, enter a name for the profile, then click OK.
To access Holiday routing settings, select System Management... on the
Management menu, then click the Holiday tab.
Figure 6. Holiday tab, System Configuration
For each Holiday profile, set holiday routing as follows:
1. Click Add to create a new holiday. In the popup that displays, select a
date from the dropdown and enter a description to identify the holiday.
2. Set call routing for “normal” holiday hours using the field group in the
upper half of the Holiday tab.
This is the default route for calls coming in on the holiday.