User guide

48 AltiServ User Guide
Busy Call Handling and No Answer Handling
You can use these options to specify how you want to handle incoming
calls when you’re already on the phone or when you can’t answer the
phone, for example, when you’ve enabled Do Not Disturb.
If you want to use the Auto Attendant/IVR and you don’t know the number
of the phrase or menu you want to use, check with your system
administrator.
Number of Rings Before Forwarding
This setting pertains to almost all the options in this window: the number
of times the phone should ring before the system decides to forward the call
to an extension, voice mail, or the Auto Attendant/IVR.
Email Forwarding
To forward email:
1. Select the Enable Mail Forwarding check box.
2. Select the Forward Email check box, and type in the email address to
which to forward the mail.
3. Choose whether you want the original address’s mail to be deleted,
treated as new, or treated as read and saved mail after it is forwarded.
One Number Access (ONA)
If you are expecting calls that you want to receive regardless of where you
are, you can have the system forward those calls to you. You must enter the
Caller IDs for the calls you want forwarded, and the numbers where you
can be reached.
If the system is unable to connect the call (i.e., can’t identify a Caller ID or
can’t reach you at any of the numbers you specify), the call is sent to your
voice mail.
Before You Set Up ONA
• ONA must be enabled by your system administrator.
• Your Call Handling settings must not conflict with ONA. Specifically: