User guide

32 AltiServ User Guide
Recording Greetings
At the Personal Options menu, press 1 for the Personal Greetings options,
then press…
• 1 to access your Personal Greeting options.
Note: Greetings here correspond to Activity Code Configuration
defined in AltiWare/ACM Administrator.
— Press 2 to record your Personal Standard greeting.
Record your greeting and press # when finished. Example: “Hi,
this is Mary Smith. I am unable to answer your call at this time.
Please leave a detailed message and I will return your call
promptly.”*
— Press 3 to record your Meeting greeting.
— Press 4 to record your Away from desk greeting.
— Press 5 to record your Out of office for business greeting.
— Press 6 to record your Out of office for personal greeting.
— Press 7, 8, or 9 to record your customized greeting.
• 2 to record your Directory Name.
Record your full name and press # when finished.
• 3 to select which greeting to use (greeting 1 through 9).
Note: An agent extension can also select a greeting through AltiView
or AltiAgent.
The following options, 4 and 5, are available only when Multiple Call
Waiting is enabled for your extension. See “Multiple Call Waiting” on
page 9. These features both require activation as discussed in the preceding
paragraph.
• 4 to record an Initial Greeting.
Callers will hear the Initial Greeting when placed in your personal
queue. Example: “Hi, this is Mary Smith. I’m on the other line at the
moment. If you would like to hold, please stay on the line. To leave a
message, press pound (#) at any time. Press 0 for the operator.”*
The system default Initial Greeting is: “<your directory name> is on
the phone and will be with you as soon as possible. You may hold or
press the # key to leave a message.”