User guide

AltiServ User Guide 15
Telephone Features
Using Feature Codes
The following sections describe additional telephone features used for call
handling and management. To use any of these features:
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the “Dial” column.
3. Follow the instructions in the “Description” column.
Answering Calls
Feature Dial Description
Individual Call
Pickup
#29
<ext>/
<wg ext>
Connects to the local set with extension <ext>.
Or, picks up ringing extension’s call when enter-
ing a workgroup <wg ext>.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
System Call
Pickup
(any ringing
phone)
#30 Connects the call of any ringing phone to the
local set.
Note: For workgroup calls, only a workgroup
agent can pick up the call.
Personal Call
Park
FLASH
#31, then
hang up;
OR
FLASH
#31 <ext>,
then hang
up
Parks the call to later pick up from this or
another station. Or park the call at a specific sta-
tion by pressing FLASH #31 and the extension
of the other station. You can have up to 50 calls
parked per station simultaneously. Parked calls
ring the extension upon timeout. Timeout time is
configurable, with a default of 2 minutes.
If you park the call to a workgroup extension,
only you or the workgroup agents can pick up
the call with #31 <ext>.
Note: If you park a call to a workgroup pilot
number, only you or a workgroup agent
can pick up the call with #31<ext>.