User guide

8 AltiServ User Guide
You can enable the Silent System Call Park feature by pressing #73 on
your telephone keypad. This feature is used to disable the system from
announcing the “location” of a call when using the System Call Park
feature. This announcement is sometimes confusing when using graphic
interface applications such as AltiConsole rather than using the telephone.
It also eliminates having to wait for the location number to be announced
before moving on to the next task.
Line Park
Line Park allows for a set of 99 lines to be used as a park pool, where
incoming trunk calls can be parked automatically (by routing/call handling
treatment in AltiWare/ACM Administrator). Park lines are organized into
groups, with up to 99 groups supported.
When no park lines are available, calls routed to this Line Park group are
queued.
You can pick up parked line park calls by pressing #51 followed by the 2-
digit line park line, on your telephone keypad. No feature code is available
to park the call at a park line.
Call Waiting
To use call waiting, it must have been enabled either for the system in the
AltiWare/ACM Administrator or by the user in AltiReach. The latter is
described in “Setting Call Management” on page 47.
If a call comes in while you’re on the phone, the system will beep up to
three times over a 24 second period before the call is routed into voice mail.
To answer the call:
1. Press FLASH to put the first call on hold and simultaneously connect
to the waiting call.
2. Press FLASH again to return to the first call.
Distinctive Call Waiting Tone
If the Distinctive Call Waiting Tone option is enabled by the system
administrator, you may have three different call waiting tones cadences that
distinguish the types of calls:
• Internal Call = two tones
• External Call = one tone