Specifications

RTM Data Schema
76 CDR Manual
Transfer-Trunk Number -Ifacallistransferred by an extension to a phone
number outside the phone system, then the target phone number is placed in this
field.
U
URL - If a caller enters AltiServ via the Internet using AltiGen’s AltiWeb software
(Web Button) then this field will contain the URL address for the caller accessing
the system.
User Data -
• If a call comes in from the Web via AltiWeb, then this field may contain form
data from the web page if you designed your web page to do so.
• If a call is processed via auto-attendant and information is collected and
offered to an external application using the DDR function in auto-attendant,
then the external application can populate this field with information about
the call, collected or otherwise.
• The structure of user data is an array or buffer of name-value pairs. You can
have as many pairs as you wish, but the total buffer is only 128 bytes long. A
name-value pair is your own field name followed by the field value. Each
name-value pair is separated from others by an @ character.
• User data can be loaded into messages sent to AltiServ via AltiGen’s ActiveX
control, AltiX.
• User Data can be received within messages sent by AltiServ to an external
application via the auto-attendant DDR step and received by an application
using AltiGen’s ActiveX control, AltiX.
• User data is preserved when calls are transferred between extensions, and
between extensions across multiple AltiServ systems.
• User data is useful for screen pops and automated processing application.
The customer needs to employ a system integrator in order to implement the use of
User Data.
V
VM Box Extension - The voice message mailbox is an extension number where
calls are sent to leave messages. VM box extensions are used for workgroups in call
centers as well as the standard uses for individuals.
VM Start Time - The time a call enters the voice mail system to potentially record
amessage.