Specifications

RTM Data Schema
66 CDR Manual
NumNotRe
ady
Number of not ready, not
including wrap up
short
NotReadyD
uration
Total duration of the not ready
period
ULONG
LocalDate Date String yyyymmdd
DND Times Number of times agent entered
DND
ULONG
DND
Duration
Total duration of the DND
period
ULONG
Agent Per Workgroup
NodeID Server ID (System ID)
assigned to an AltiWaresystem
in AltiAdmin/ACM Admin
ULONG value: 1–100
Date Day information ULONG *Timevalue
Time Time interval short minutes
*Periodvalue
AGNum Agent extension number UCHAR
(8)
WGNum Workgroup number UCHAR
(8)
Login Log state UBYTE 0=Logout
1=Login
LogTimeSt
amp
Login/logout time stamp ULONG
ReasonCod
e
Logout reason code UBYTE
Table 4: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field