Specifications

RTM Data Schema
64 CDR Manual
Agent Data
NodeID Server ID (System ID)
assigned to an AltiWaresystem
in AltiAdmin/ACM Admin
ULONG value: 1–100
Date Day information ULONG *Timevalue
Time Time interval short minutes
*Periodvalue
AGNum Agent extension number UCHAR
(8)
NumInCall Calls answered; if a call is
rerouted to and answered by
the same agent, the count is
incremented
short * Calls
Answered
InCallDura
tion
Duration of incoming calls
(NumInCall), starting from the
time the agent answers a call
until the call is disconnected or
transferred out of the WG
ULONG * Calls
Answered
Duration
NumOutCa
ll
All outgoing trunk and station-
to-station calls that entered
“Connected” state
short *Outgoing
Calls
OutCallDu
ration
Duration of outgoing calls
(NumOutCall); from the time
the call enters “Connected”
state until disconnect
ULONG *Outgoing
Calls Duration
NumWrap
Up
Number of times agent entered
Wrapup, where Wrapup lasts
from agent-set “Not Ready” to
“Ready” status
short *Wrapup
Table 4: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field