Specifications

Records and Data Schema
CDR Manual 63
Records and
Data Schema
NumCallA
bandoneBe
foreAnswer
Total abandoned calls (during
VM, queue, and RNA)
short C
C–A–B=
* Calls
Abandoned
during VM
NumQueue
Overflow
Calls routed to the WG but not
queued due to AltiAdmin/
ACM Admin settings that
specify acceptable queue
length and/or wait time
short * Queue
Overflow
BeforeAns
werDuratio
n
Time calls waited in queue
before being answered
ULONG *WaitTime
for Answered
Calls
DurationIn
QOfCallAb
andone
Total wait time of all calls
abandoned in queue
(NumCallAbandonedInQ)
ULONG *WaitTime
for
Abandoned
Calls
ServiceLev
el
Service Level number of calls
in queue - X / #
of calls in
queue
X=numberof
calls in queue
exceeding
threshold
*ServiceLevel
is not an
accumulated
value, it is
recorded at a
specific pointin
time.
LocalDate Day information String yyyymmdd
Table 4: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field