Specifications

Records and Data Schema
CDR Manual 59
Records and
Data Schema
Table 3: CDR Wrap-Up Format
WGNum Workgroup Number UCHAR
(8)
LogoffRea
son
Logoff reason code UBYTE
ExitState
State when call is terminated ULONG (see boxed
inset)
LocalStart
Time
Timestamp when workgrouplogs
in, logs out, is ready or not ready
String yyyymmddhh
mmss
LocalEndT
ime
Timestampwhencallis
disconnected
String yyyymmddhh
mmss
Database
Element
Definition Type Specification
NodeID Server ID (System ID) assigned
to an AltiWare system in
AltiAdmin/ACM Admin
ULONG value: 1–100
SessionID Session ID: a unique number,
usually 9 digits or larger,
assigned by AltiWare to a call
ULONG
StartTime Timestampwhenwrapupstarts ULONG
EndTime Timestampwhenwrapupstops ULONG
AgentNum Agent extension number UCHAR
(8)
Database
Element
Definition Type Specification
Specification
[documented (HEX)] - [data output (Decimal)] - [exit state definition]
“0x0007” - 1 - Logon
“0x0008” - 2 - Logoff
“0x0018” - 3 - Ready
“0x0019” - 4 - Not Ready