Specifications

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44 CDR Manual
WG Statistics Search Results Windows
Talk Duration Duration in seconds from the time
the call is answered by a person
until it is disconnected (EndTime
minus time when call was
answered by human minus
HoldDuration;seeTable1,
“CDR Call Format,” on page 53
for details)
Record Duration Duration in seconds of NOVO
recording
Exit State State of call when it was
disconnected (see Table 1, “CDR
Call Format,” on page 53 for
details)
Agent Statistics Window
Shown in “Statistics (WG Statistics)” on page 18
Field Definition
Upper half of window
ID Number assigned by AltiWare to this record
Date Date of call
Time Time interval for these call statistics
Record Window for “Advanced Call Info”
Shown in “Call Details” on page 16
Note: Advanced Call Info is available only for trunk calls.