Specifications

Records and Data Schema
CDR Manual 43
Records and
Data Schema
Workgroup Number Workgroup number for an
incoming call
Outgoing Workgroup Workgroup number for an
outgoing call, as set in AltiAdmin/
ACM Admin or by agent at logon
Auto Attendant Name Auto Attendant/IVR Item Name,
as set in AltiAdmin/ACM Admin
Attendant Duration Durationinsecondscallwas
connected to the AA
Ring Duration Duration in seconds that incoming
call was ringing
Queue Duration Duration in seconds that incoming
call was in queue
VM Duration Duration in seconds after a call
goes into voicemail box; includes
greeting, false attempts at
messages, and review of message,
but does not include VM Record
Duration
VM Record Duration Duration in seconds of recording
time for a VM message that was
completed
Hold Duration Durationinsecondswhilecallwas
on hold
Record Window for “Advanced Call Info”
Shown in “Call Details” on page 16
Note: Advanced Call Info is available only for trunk calls.