Specifications

Records and Data Schema
CDR Manual 39
Records and
Data Schema
Workgroup
Number
Workgroup number for an incoming call
Outgoing
Workgroup
Workgroup number for an outgoing call, as set in
AltiAdmin/ACM Admin or by agent at logon
DNIS DNIS number for incoming call
Tenant Tenant name for trunk, as set in AltiAdmin/ACM
Admin
Account Code Account code
Attendant
Duration
Duration in seconds call was connected to the Auto
Attendant/IVR
Ring Duration Duration in seconds that incoming call was ringing
*This field corresponds to WaitDuration in CDR call
format results.
Queue Duration Duration in seconds that incoming call was in queue
VM Duration Duration in seconds after a call goes into voicemail box;
includes greeting, false attempts at messages, and
review of message, but does not include VM Record
Duration
VM Record
Duration
Durationin seconds of recording time for a VM message
that was completed; in AltiView, this corresponds to
Length field of a voicemail.
Hold Duration Duration in seconds while call was on hold
Talk Duration Duration in seconds from the time the call is answered
by a person until it is disconnected (EndTime minus
time when call was answered by human minus
HoldDuration; see Table 1, “CDR Call Format,” on
page 53 for details)
Record Window for “Call Info”
Shown in “Call Details” on page 16