Specifications

34 CDR Manual
All calls to workgroup Set Type to All Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
All calls to workgroup via
specific DNIS
Set Type to All Calls
Enter Workgroup Number, select Both
Enter DNIS digits, select Exact
Set Sort By to Workgroup
All trunks busy for workgroup
trunks (for outbound calls)
Set Type to All Trunks Busy
Enter Workgroup Number, select
Outbound
Set Sort By to N/A
All Unanswered Calls by Agent Set Type to Unanswered
Enter Workgroup Number, select Both
Set Sort By to Agent
Example Workgroup CDR Searches
To run a search on: Use these fields and settings: