Specifications

CDR and Workgroup CDR Search — Typical Searches
CDR Manual 33
Sample CDR
Searches
All internal calls to/from a
particular extension
Set Type to Connected Calls
Set Caller to Extension, enter
particular extension, select Exact
Set Callee to Extension, enter
particular extension, select Exact
All trunks busy Set Type to All Trunks Busy
Set Caller to All
Set Callee to All
Example Workgroup CDR Searches
To run a search on: Use these fields and settings:
All incoming workgroup calls
per agent
Set Type to Connected Calls
Enter Workgroup Number, select
Inbound
Set Sort By to Agent
All incoming workgroup calls
per
workgroup
Set Type to Connected Calls
Enter Workgroup Number, select
Inbound
Set Sort By to N/A
All unanswered calls by
workgroup
Set Type to Unanswered Calls
Enter Workgroup Number, select Both
Set Sort By to N/A or Date/Time
All workgroup voicemail
messages by workgroup
Set Type to Messages
Enter Workgroup Number, select Both
Set Sort By to Workgroup
Example CDR Searches
To run a search on: Use these fields and settings: