Specifications

CDR Manual 27
Data Storage
C HAPTER 3
Data Storage
CDR Search can store data using either an Internal Logger Service (ILS) or
an External Logger Service (ELS). These two storage systems are
described below.
Internal Logger Service
In CDR Search, call reporting distinguishes between call detail data, which
records every call made to, out of, and within the system, and RTM data,
which is workgroup-related statistical data captured from the real-time
monitoring function used in the AltiSupervisor client application. Both
types of data can be set up for call reporting, or logging, although their
storage systems are different.
• Call detail data can be logged to your local drive, to a remote server,
and/or exported via a COMM port.
• RTM data is always logged to your local drive.
Data logged to your local drive is stored in a directory called AltiDB, which
is located by default on the root of the drive where AltiWare is installed.
Files are stored in .mdb format. Settings in AltiAdmin/ACM Admin
determine how long to retain the records, and whether to and how often to
create backup files. For RTM data, another setting determines how often to
save. These intervals, ranging from every 15 minutes to every 24 hours,
determine the granularity of your search results.
Backups, if you choose to make them, are created in a subdirectory called
DBBackup, which in turn contains three subdirectories: MCDR for
Advanced Call Data, RTMCALL for Call Data, and RTMDATA for
RTM data. These three types of data have separate report screens in the
CDR Search client, which are described in the CDR client documentation.
See the “Call Reports” description in the AltiWare System Installation and
Administration Manual or AltiContact Manager Administration Manual
for details on the administrative settings described above.