Specifications

CDR Overview
CDR Manual 25
CDR Overview
Table 3. AltiDB backup schedule
If Remove is selected, the Save and Renew settings are disabled and
no backups are created. When the Retain Records limit is reached, the
oldest day’s data is replaced by the current day’s data each day at
midnight.
Call Center Events and CDR
In call detail recording, every individual call is tracked from its start time
to its end time. An incoming trunk call, for instance, starts with auto-
attendant answer. The auto attendant/IVR offers the caller specific routing
choices, and/or collects information to intelligently route a call. Queuing,
if it happens, starts with the call leaving the auto attendant/IVR, includes
ring time of the agent phone, and ends when an agent answers the phone.
Disconnects (call abandons) can happen at any time during the process. All
of this activity is summarized under talk time and wrap-up time. It is
searchable via the “CDR” and “WG CDR” tabs of the CDR Search client.
Past and Present CDR
Database Schema. The CDR data schema has been redesigned and
streamlined. If you have a reporting package using past versions of
AltiGen’s CDR or SMDR, the reporting package vendor will have to
rewrite the reporting program to work with the new schema.
Renew setting Renewal Dates
day daily, at midnight
week every Sunday
2 weeks the 1st and 15th of every month
month the first of every month
3 months December, March, June, September
6months JanuaryandJune
year January