Specifications

CDR Manual i
Contents
Warranty............................................v
C
HAPTER 1
UsingCDRSearch ..................................1
Installing CDR Search on a Client System . . . . . . . . . . . . . . . . . . . 1
LoggingIn ............................................2
CDRSearch .........................................7
WorkgroupCDRSearch...............................10
WorkgroupStatisticsSearch............................12
SearchResults ........................................14
Summary (CDR Search and WG CDR Search) . . . . . . . . . . . . . 15
CallDetails.........................................16
Statistics(WGStatistics)..............................18
PrintingRecords.......................................19
CHAPTER 2
CDROverview ....................................21
Real-TimeMonitoringandtheCDRClient..................21
TheRTMStatisticsDatabase...........................21
CallCenterEventsandCDR .............................25
PastandPresentCDR ..................................25
CHAPTER 3
DataStorage ......................................27
InternalLoggerService .................................27
ExternalLoggerService.................................28
ExternalLoggerServiceInstallation .....................28
SQLBackupandMaintenance..........................30