Specifications

Using CDR Search
CDR Manual 13
Using CDR Search
Figure 9. WG Statistics tab of the CDR Search window
To run a WG Statistics search:
1. Select the time range for the search:
• User Define—the From/To fields default to a range that includes
the ten previous days. Edit the date and time for a custom range
• Today—sets the From/To fields to the current date
• Last 7 Days—sets the From/To range to the previous seven days
2. Select the Interval (1 day, 1 hour, or 15 minutes) to specify the
granularity of your search results.
Note: This selection is overridden by the interval setting in
AltiAdmin/ACM Admin. If your search results produce greater
intervals than you specified, consult your system
administrator.
3. Select the type of search:
• Workgroup Statistics—statistics on a specific workgroup
• Agent Statistics per Workgroup—statistics on a specific agent
for a specific workgroup