Specifications

Using CDR Search
CDR Manual 11
Using CDR Search
• All Calls—calls involving: Auto Attendant/IVR, Ring No Answer,
Queue, Voice Mail (no VM recorded or VM recorded), Connect,
Logon,Logoff, All Trunks Busy, No session,VM Access, Forward,
Transfer, VM Notify, WG Abandoned, Park, System Park,
Conference, Call Monitor, Transfer Cancel, Call Redirect, Call
Pick Up, Dial Cancel
Note: When searching for All Calls in WG CDR, the search
results will not include workgroup agent login/logout, as
the system does not recognize logging in/out as a call.
• Connected Calls & Messages—Connected Calls plus “Messages
(see below)
• Connected Calls—incoming calls answered by agent and outgoing
calls made by agent (when an OutgoingWorkgroup is selected for
the agent in the Workgroup Extension Configuration in AltiAdmin/
ACM Admin).
• Messages—calls directed to voicemail
• Unanswered Calls—incoming calls not answered by agent or
workgroup (abandoned in AA, forward, RNA, queue, voicemail,
WG abandoned, call redirect, no more session, pick up by and dial
cancel). Calls abandoned also include all calls routed to go
somewhere other than a workgroup, where a workgroup has busy
call handling set not to queue.
• All Trunks Busy—outgoing calls aborted due to busy signals
• Agent Login/out—calls sorted by the login/out times of
workgroup member extension numbers
Note: See “CDR Call Format” on page 53 for call data details.
3. Select the Workgroup whose call records you want to search.
4. In the search criteria fields, enter data for Caller, Target, DNIS,
Tenant, or Acct Code as desired. Select Exact match for an exact
match. Otherwise, CDR Search will retrieve every record that contains
the number(s) you enter.
5. Select to Sort by:
• Date/Time—sortsday-by-day(or hour-by-hourif you select Today
as the time range for the search)
• Agent—sorts by agent
• Workgroup—sorts by workgroup