Specifications

Licensing
3-6 AltiContact Manager Administration Manual
Business User Seat • This license counts the total number of physical and IP
phones configured in the system.
• Included in Agent Seat license.
Agent Seat Session
• This license counts the number of concurrent, logged
in agents to one or multiple workgroups. When asingle
agent logs in to one or more workgroups, one agent
seat license is be used.
• When the system does not have enough agent session
licenses, it will reject any new workgroup login that
requires a new agent seat license.
Recording Seat Session
• This license counts the number of concurrent recording
seats for agent/extension to record a conversation to a
centralized folder without additional hardware.
• When recording to a central location, a recording
session license is required. If there are not enough
licenses, the recording request will be rejected.
• Only available with ACM product.
• Only applies to Triton Analog extensions.
• Recorded file can be in any network drive for backup.
AltiAgent Client
Session
Session
• This license enables a per concurrent connection of
AltiAgent.
AltiSupervisor
Client Session
Session
• This license enables a per concurrent connection of
AltiSupervisor.
SDK Connection
Session
Session
• This license enables TCP/IP connection to 3rd party
client applications with the following abilities:
— Receive call information
— Receive real-time statistics
— Get system configuration data
— Get/Set extension configurations
— Record voice/conversations
— Screen pop ability
— physical extension call control
• Enables AltiWeb concurrent connection.
• Supports all SDK functions (Basic SDK, APC SDK
and recording SDK) for client application.
License Type Description/Notes