Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Software Installation
AltiContact Manager Administration Manual 3-5
3.Software
Installation
Software License Activation
and Registration
Licensing
The licensing has two components — a system key which is a physical
device shipped with every copy of AltiContact Manager. This hardware
key is equipped with a DB -25 connector that is designed to be connected
to the parallel printer port on the system running AltiContact Manager.
Optionally, a USB port version of the system key is available for use on
systems ONLY equipped with a USB port. The USB system key is a special
order item.
The second component is the license key. The following table lists all
licenses used in Release 4.6.
Table 4. Release 4.6 License Summary
License Type Description/Notes
AltiContact Man-
ager
Site
• Required for ACM Product.
• User can run ACM and ACM Administrator but only 8
business users are available and all ACM-related
licenses will not be able to register if this license is not
installed.
AltiView Site
• This license enables the AltiView client.
• AltiView cannot connect to AltiWare without this
license.
• AltiView does not require session license.
AltiWeb Site
• This license enables AltiWeb function.
• Desktop Connect/SDK Client session license is
required to connect AltiWeb sessions.
External Logger Site
• This license enables External Logger.
• AltiWare will not send CDR/RTM data to External
Logger if this license is not installed.
Call Router
Advanced
Site
• This license enables Call Router Advanced service.
30 Port IP Site
• This license enables the Triton 30-port VoIP option.
• A maximum of two 30-port licenses per system.
• License is the same for OE 4.5/4.5A/4.6/ACM 4.6.