Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
Software Installation
AltiContact Manager Administration Manual 3-3
3.Software
Installation
• User Account. During installation, a user account with local
administrator right is created automatically to run AltiContact
Manager services. Do not delete or modify this account. You may
change its password through installation. The account name is in the
form:
(user name: AltiGen_<servername>)
• Third party applications. AltiContact Manager must be installed
before any third party applications on a Windows NT with Service
Pack 6a (or higher) or Windows 2000 system. Contact your third party
application vendor(s) to find out if an upgrade is required for their
product to work with the release you are about to install.
• Installing over old versions. If AltiWare 4.6 is installed, there is no
need to uninstall it before installing AltiContact Manager.
If AltiWare 4.0/4.5 is installed, first upgrade to 4.6, then upgrade to
AltiContact Manager.
Firewall Considerations
If you are using a firewall in the AltiContact Manager environment, the
following are the network ports used:
Client Server TCP UDP
ACM Admin
a
AltiWare DCOM 135 135
AltiConsole AltiLink + 10025
AltiControl AltiLink+ 10025
AltiReach AltiLink 10015
AltiView/AltiAgent AltiLink+
VM Service
10025
10028
Supervisor AltiLink+
Internal/External CDR
Logger
10025
10027
CDRSearch AltiLink+
Internal/External CDR
Logger
10025
10027
TAPI Client TAPI Gateway 10026
VoIP H.323/H.225
Gatekeeper
VoIP H.323/H.225 1720
1718, 1719