Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
AltiContact Manager as an NT Service
3-2 AltiContact Manager Administration Manual
AltiContact Manager as an NT Service
AltiContact Manager components such as the switching, messaging agent,
and AltiBackup are NT services that are automatically launched when
AltiContact Manager is installed and the system is restarted. Benefits of
AltiContact Manager as an NT service:
• The AltiContact Manager Administrator user interface does not have
to be tied to the switching service so that if there is a problem with the
user interface, the switching service is not affected.
• Remote administration is possible through ACM Admin.
Important: Do not tamper with the startup settings of AltiGen services in
the Services applet of the Control Panel. Only the AltiGen
Switching Service should be set to Automatic; all other
AltiGen services should be set to Manual.
Preparing to Install AltiContact Manager
The following is a step-by-step procedure for installing or upgrading the
AltiContact Manager software from the AltiContact Manager 4.6 CD-
ROM.
It should take about 15 to 20 minutes to install the AltiContact Manager
software program. Before you begin installation, however, please note the
following:
• Backup prior to install. Before upgrading your system from
AltiWare Release 4.6, you should back up all the configuration
information to a different location, such as the network drive. (You can
do this by using the backup utility OR by copying the contents of the
\altiserv\db\, \altiserv\Phrases\LangCustom, and \postoffice\
folders to a backup location.) This backup information is also required
when rolling back to prior AltiWare versions.
• NT Service Pack 6a, Windows 2000 Server (or higher) is required
and must be installed before AltiContact Manager can be installed or
upgraded.