Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
AltiContact Manager Administration Manual 3-1
3.Software
Installation
C
HAPTER
3
Software Installation
The AltiContact Manager software is provided on a CD-ROM and contains
the following components or folders:
• AltiContact Manager. Contains the AltiContact Manager
Administrator as well as the switching service, SMTP/POP3 server,
messaging agent, Exchange Integration, AltiBackup, AltiGatekeeper,
AltiWeb that can be installed on any Windows NT Server with Service
Pack 6a (or higher) or on Window 2000 Server.
• ACM Admin. Contains the AltiContact Manager Administrator that
can be installed on any Windows NT with Service Pack 6a (or higher)
or Windows 2000 on the LAN to control the system(s).
• AltiWeb. Contains the AltiWeb installation files.
• CallRouter. Contains the CallRouter installation program.
• CDR. Contains the CDR Search Client that allows you to search a Call
Data Reporting database, along with documentation and external
logger service.
• DINA Manager. Contains the DINA Manager installation program.
• Documentation. Contains the AltiContact Manager System
Installation and Administration Manual and the AltiView and AltiServ
User Guide in the Adobe Acrobat PDF format.
• Gatekeeper. Contains the Gate Keeper for IP Phones.
• Reader. Contains the Adobe® Acrobat® Reader executable.
• Readme.txt. Contains late breaking information about AltiContact
Manager. Please be sure to take a moment to read this brief file,
which contains very important information you need to be aware
of before you install AltiContact Manager.
• TAPI Gateway. Contains the TAPI Proxy Server and TAPI Service
Provider that allow you to use AltiGen’s AltiLinkPlus to create TAPI
applications for your AltiContact Manager configuration.