Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
2-18 AltiContact Manager Administration Manual
AltiContact Manager Conference Resource Limits
The following table defines conference resource limits for boards used in
an AltiContact Manager system.
Table 6. Conference Call Resource Limits
1
The Quantum board can support up to 3 conference bridges with up to 6 members each. However, this
does not imply that you can have a total of 18 conferenced members (external + internal) per board, as it
only has 12 conference resources.
2
The Quantum board can only support up to 4 members located on different boards on a conference call
initiated by a local extension, even is there are (12-1=11) resources available. For example, if Ext 101
(located on the Quantum board) wants to host a conference call with Ext 200, Ext 201, Ext 202, Ext 203
and Ext 204 (located on different boards), the last extension to be brought into the conference will not be
conferenced, even if there are no other ongoing conferences on this Quantum board. Therefore, a total of
5 (1+4) conference resources have been used. However, it is possible for Ext 101 to bring in Ext 102 into
the conference, if Ext 102 is located on the same Quantum board as Ext 101. Once Ext 102 joins the
conference, no other members can join this conference call, as the 6 conference member limit has been
reached.
3
The Triton Resource board can support up to 12 conference bridges with up to 6 members each. However,
this does not imply that you can have a total of 72 conferenced members (external + internal) per board,
as it only has 36 conference resources.
Board
Maximum
Number of
Conferences
Supported
(Conference
Bridge)
Maximum
Number of
Members
per
Conference
(Internal
Extensions
and External
Parties)
Total
Number of
Conference
Resources
Available
Support of Conference
Members on Other Boards
Quantum 3
up to 6
1
12
Yes, limited to 4 members.
Triton Analog
Extension
3618
Yes, limited by maximum num-
ber of conference resources and
maximum number of members
per conference
Triton Analog
Trunk
000 0
Triton VoIP
12 Port
000 0
Triton VoIP
30 Port
2612
Yes, limited by maximum num-
ber of conference resources and
maximum number of members
per conference
Triton T1/PRI 000
Triton Resource 12 up to 6 36
Yes, limited by maximum num-
ber of conference resources and
maximum number of members
per conference