Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
2-14 AltiContact Manager Administration Manual
If more than two AltiGen telephony boards are installed in the AltiWare
system, then an additional cooling fan will be required. This fan needs to
effectively reduce heat and increase airflow to the AltiGen telephony
boards to ensure system dependability and reliability. To install a cooling
fan into the system, read the instructions included with the fan unit.
Cuando en un mismo sistema se encuentren instaladas más de dos tarjetas
de telefonía AltiGen, también se requerirá de la instalación de un ventilador
adicional de enfriamiento. Es menester que este abanico reduzca
efectivamente el calor e incremente el flujo de aire que ingresa a las tarjetas
de telefonía AltiGen, a fin de garantizar la fiabilidad y la seguridad
funcional del sistema. Para instalar el ventilador de enfriamiento en el
sistema , lea las instrucciones que se incluyen con la unidad de ventilación.
Befinden sich mehr als zwei AltiGen Fernmeldekarten in der AltiWare
Anlage, muß ein zusätzlicher Ventilator eingebaut werden. Dieser
Ventilator hat die Aufgabe, effektiv Hitze zu reduzieren und gleichzeitig
den Luftstrom zu den Fernmeldekarten zu erhöhen, um die Zuverlässigkeit
der Anlage zu gewährleisten. Beim Einbau eines Ventilators in die Anlage
sind die dem Ventilator beigefügten Anleitungen zu beachten.
Proper Board Handling Procedures
Handle boards by the edges only. Always hold the boards individually by
the face plate (with the components facing you) and pinching the edge on
the right side of the board. Do not make contact with the solder or
component sides of the boards. Do not slide the boards over any surface,
including an electrostatic discharge mat. Some boards have very sensitive
ceramics that contain embedded traces. These traces are very close to the
edge of the component and are easily chipped if they are hit against a hard
object or surface.
Electrostatic Discharge (ESD) Warning
Electrostatic discharge is caused by static electricity. It can damage boards
and may result in hard failures, early life failures, or cause a system to
experience intermittent, erratic behavior. Always use an ESD kit when
working on the telephony boards. The use of a special wrist strap or foot
strap (to ground the wearer to the computer's case) reduces the risk of ESD
damage.