Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
2-10 AltiContact Manager Administration Manual
Table 2. AltiGen Telephony Board Options
* When you upgrade to AltiWare OE 4.6, all 8-port boards are automatically upgraded to 12-
port boards. With a 30-port upgrade license, the 12-port board can be upgraded to a 30-port
board (one board upgrade per license). The original ports retain their configurations, but
you must configure the new ports if you want to use them.
* Cuando sustituye usted el producto por el AltiWare OE 4.6, todas las tarjetas de 8 puertos
automáticamente pasan a convertirse en tarjetas de 12 puertos. Con la licencia para 30
puertos, la tarjeta de 12 puertos puede convertirse en una de 30 puertos (un incremento en
la tarjeta por cada licencia). Los puertos originales conservan su configuración.
* Bei der Aufrüstung zur AltiWare OE 4.6 werden alle 8 Anschluß-Karten automatisch zu
12 Anschluß-Karten aufgerüstet. Mit der Lizenz zur Aufrüstung für 30 Anschlüsse kann
Board/Tarjeta/
Karte
Model Number/No. de
Modelo/Modell
Nummer
Description/Descripcion/
Beschreibung
Quantum
1
ALTI-CD0408UD-
SPH001
4 trunks/troncales/Haupt and 8
extensions/extensiones/
Nebenanschlüsse
Quantum
1
ALTI-CD0804UD-
SPH001
8 trunks/troncales/Haupt and 4
extensions/extensiones/
Nebenanschlüsse
Quantum
1
ALTI-CD0012UD-
SPH001
12 extensions/extensiones/
Nebenanschlüsse
Triton ALTI-TTAS-12 12 extensions (stations)/
extensiones (estaciones)/
Nebenanschlüsse (Stationen)
Triton ALTI-TTIP-8 12 or 30 VoIP trunks/troncales/
Haupt or extensions/extensiones/
Nebenanschlüsse*
Triton ALTI-T1E1-1 1 T1, 1 E1 or 1 PRI
Triton ALTI-TTRS-12 12 ports for supervisor
monitoring/12 puertos para
monitoreo del supervisor/12
Stechanschlusse fur Monitor-
Dienst
Triton ALTI-TTAT-12GS 12 trunks/troncales/Haupt, ground
start/loop start
Triton ALTI-TTAT-12 12 trunks/troncales/Haupt, loop
start only