Specifications
Table Of Contents
- Preface: About This Manual
- Overview
- Key AltiContact Manager Characteristics
- Call Center/IP PBX Features
- Automatic Call Distribution Features
- IVR Features
- AltiGen Voice Mail Features
- Internet Integration Features
- System Administration Features
- T1/PRI/E1 Features
- Voice over IP Features
- Voice over IP Session Support AltiContact Manager Features
- AltiWare Tools
- Optional Add-On Software
- Optional Add-On Products
- Optional Kits
- Key AltiContact Manager Characteristics
- System Requirements
- Hardware Requirements
- System Key Requirement
- Selecting the AltiContact Manager Platform
- Minimum System Requirements
- Proper Grounding and Loop Current
- Uninterruptible Power Supply (UPS)
- Operating Environment
- AltiGen Telephony Boards
- Functional Specifications
- AltiGen Board Installation
- AltiGen Board Options
- System Limitations
- Power Requirements
- Heat Factor
- Installing a Cooling Fan
- Proper Board Handling Procedures
- Electrostatic Discharge (ESD) Warning
- Operating Environment
- Packaging for Shipment and Storage
- AltiContact Manager Conference Resource Limits
- Software Installation
- Software License Activation and Registration
- New Installation
- Upgrading AltiWare OE
- License Activation and Registration Process
- Online License Registration Procedures
- Manual Online License Registration Procedure
- Offline Registration Procedures
- Windows Emergency Repair Disk
- Installing ACM Administrator on Remote Systems
- Running ACM Administrator
- Shutting Down AltiContact Manager when Changing or Adding Hardware
- Transferring the AltiContact Manager to Another Server Chassis
- AltiContact Manager Uninstall
- Software Installation Troubleshooting
- Getting Around ACM Administrator
- System Configuration
- Setting General Parameters
- Setting a System Number Plan
- Setting Business Hours
- Routing Calls on Holidays
- Configuring System Speed Dialing
- Defining System Call Restrictions
- Creating Account Codes
- Setting up Call Reports
- Using a Tenant Table
- Country Relevant
- CT-Bus Clock Configuration
- Audio Peripheral Configuration
- Board Configuration
- Trunk Configuration
- Voice Mail Configuration
- VoIP Configuration
- Defining an IP Dialing Table
- Setting VoIP Codecs
- Network Configuration Guidelines for VoIP
- Network Configuration Guidelines for the Alti-IP 600
- Configuration Guidelines for NAT
- Firewall Considerations
- Setting up H.323 Traffic Forwarding for H.323 NAT
- Setting Up an AltiContact Manager-to- AltiContact Manager IP Network
- Out Call Routing Configuration
- IVR Configuration
- CallCenter Configuration
- Agent Configuration
- Huntgroup Configuration
- Workgroup Configuration
- Setting Up IP Extensions
- Alti-IP 600 Phone Configuration
- Application Extension Configuration
- System Data Management
- System Report Management
- Data and Internet Integration
- AltiWeb
- Using TAPI
- Tools
- Basic Call Router & Call Router Advanced
- Call Accounting Report Formats
- E1 R2 CAS Installation
- Product Repair Services & Technical Support
- Glossary
- Index
- Readers Comment Form
2-8 AltiContact Manager Administration Manual
Triton Resource Board
The Triton Resource board enables call center supervisors to barge in or
silently monitor conversations. Up to two Resource Boards can be installed
in one system. Up to 12 simultaneous supervisor silent monitoring or
barge-in sessions are supported for each board.
The Triton Resource board has the following functional characteristics:
• MVIP Compatible
• Jumper-Free Configuration
• 12 ports for silent monitoring and barge-in
• PCI Bus
AltiGen Board Installation
Always install Triton and Quantum boards and attach MVIP and power
cables prior to powering server on. Failure to do so may result in damage
to the board. When removing or connecting the MVIP cable, do so with a
slow, vertical motion. Do not use a side-to-side rocking motion to remove
the connector or by pulling the cable. Be careful to make sure pins in the
MVIP connector on the board line up with the sockets on the MVIP cable.
Failure to do so may result in pins being pushed down toward the bottom
of the MVIP connector on the board. The MVIP test will detect these errors.
For complete instructions on how to install Triton and Quantum boards,
please refer to the Quick Installation Guide, which is provided with every
AltiGen board package.
TritonDef.inf
When a new PCI board is installed in a Windows 2000 system, the OS will
detect the board and ask for a driver. The driver file for the boards
(TritonDef.inf) can be found in the following locations:
• Before installing AltiContact Manager: on the root directory of the
AltiContact Manager CD-ROM; this file will be installed when you
install the software.
• After installing AltiContact Manager: in the \AltiServ\SP directory on
your hard drive.